Rights of the Patient:
- Every patient has the right to courtesy, respect, dignity, privacy, and timely attention to his/her needs.
- Every patient has the right to receive care in a safe setting, free from all forms of abuse and harassment.
- Every patient has the right to consideration of his/ her privacy and individuality as it relates to his/her social, religious, and psychological well-being.
- Every patient has the right to confidentiality and has the right to approve or refuse the release of medical information to any individual outside the facility, except in the case of transfer to another health facility, or as required by law or third-party payment contract.
- Every patient has the right to express grievances or complaints without fear of reprisal.
- Every patient has the right to continuity of health care. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient a sufficient opportunity to make alternative arrangements.
- Every patient has the right to be given complete information regarding diagnosis, evaluation, treatment, prognosis, alternative treatments or procedures, and the possible risks and side effects associated with the treatment. When applicable, such information can be given to the person designated by the patient or to a legally authorized individual.
- Every patient has the right to make decisions regarding the health care that is recommended by the physician, except when contraindicated for medical reasons. Accordingly, the patient may accept or refuse any recommended medical treatment.
- Every patient has the right to be informed of any research or experimental projects and to refuse participation without compromising the patient’s usual care.
- Every patient has the right to appropriate treatment and care, including the assessment and management of pain.
- Every patient has the right to change providers if other qualified providers are available.
Responsibilities of the Patient:
- Patients are expected to be responsible, honest, and direct about matters that relate to them, including answering questions honestly and completely.
- Patients are responsible for providing accurate information regarding their medical history, current symptoms, hospitalizations, allergies and sensitivities, surgeries, the existence of Advanced Directives, Living Wills, or Medical Power of Attorney, medication (including over-the-counter products and dietary supplements), and other pertinent data.
- Patients agree to accept all caregivers without regard to race, national origin, religion, sex, age, gender, or handicap.
- Patients are responsible for signing the required consents and releases.
- Patients are responsible for their actions if they refuse a treatment or procedure, or if they do not follow or understand the instructions given to them by the physician or Gateway Surgery Center employees.
- Patients are responsible for keeping their procedure appointments. If they anticipate a delay or must cancel, they will notify Gateway Surgery Center and the doctor’s office as soon as possible.
- Patients are responsible for the disposition of their valuables, as Gateway Surgery Center does not assume responsibility.
- Patients are responsible for being respectful of all healthcare providers, staff, and other patients, of other people’s property, and the property of Gateway Surgery Center.
- Patients are to observe all safety and no-smoking regulations.
- Patients are to provide a responsible adult to remain at the facility during the surgery, transport them home from the facility, and remain with them for 24 hours.
- Patients are responsible for payment for services rendered.
We strive to exceed your expectations at Gateway Surgery Center. However, if you feel they have not been met, you may contact the Administrator at (314) 735-0200, the Missouri Department of Health and Senior Services, Bureau of Ambulatory Care at PO Box 570, Jefferson City, MO 65102-0570 or by phone at (573)751-1588, US Department of Health and Human Services OCR at (816)426-7277; (816)426-7065 (TTD) or AAAHC at (847)853-6060. All Medicare beneficiaries may also file a complaint or grievance with the Office of the Medicare.
Beneficiary Ombudsman at http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
Gateway Surgery Center complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.
Please note that your physician might have financial interest in Gateway Surgery Center. Every patient has the right to change providers if other qualified providers are available.
Gateway Surgery Centers Advance Directive: Advance Directive: Statement of Limitation: This facility does not provide implementation of advance directives; on the basis of conscience (the scheduled procedure is an elective procedure), regardless of the contents of any advance directive or instructions from a health care surrogate or attorney. If an adverse event occurs at this facility, we will initiate resuscitative or other stabilizing measures and transfer the patient to an acute care hospital for further evaluation. The receiving hospital will implement further treatment or withdrawal of treatment measures already begun in accordance with the patient’s wishes, advance directive or health care power of attorney. If I do not have an advanced directive, please click the link provided – https://missourilawyershelp.org/legal-topics/durable-power-of-attorney-for-health/
